Returns, withdrawal and complaints

This page explains how returns, withdrawal requests and complaints are handled for orders placed on Purity Pharm. Final company and return address details still need to be completed by the store operator.

Withdrawal period

Consumers may withdraw from an eligible order within 14 days unless a legal exception applies. The period generally starts on the day the goods are received.

Return shipping

The customer bears the return shipping cost unless stated otherwise. Please contact support-pharm@proton.me before sending any item back.

Condition of goods

Returned goods should be complete and, where possible, in the original packaging. Sealed products may be excluded from return after the seal has been broken where local law allows this.

Complaints

If a delivery is damaged, incorrect or incomplete, report the issue as soon as possible with the order number, a description and photos where relevant. We will review the case and respond by email.

Operator placeholders

• Company name: [to be completed by operator]
• Return address: [to be completed by operator]
• Business / tax registration data: [to be completed by operator]